Cedar Brook Family Practice
Frequently Asked Questions
What days are you open?
For your convenience, our office is open Monday through Friday. Please call to confirm office hours.
How do we contact the doctor after hours?
Our providers are available 24 hours a day. Call the office at (609) 567-2101 and follow prompts to page the provider. Please be aware that after-hours calls are intended for urgent medical issues that cannot wait until the next business day. Referral and appointment requests will not be addressed via pager. Pages are typically returned within 15 minutes. Please call back if you have not received a timely response.
IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.
How often should I schedule a checkup?
The American Medical Association recommends annual "well" visits yearly. A well visit may be a checkup or a complete exam, and provides an opportunity for you to ask questions and learn more about various health issues. Your health care provider may also order important age-appropriate screenings at this time. Periodic follow-up visits are also recommended for patients who have chronic health conditions.
How often does my child need to be seen in the office?
Our routine health maintenance visit schedule follows the
American Academy of Pediatrics
vaccine guideline for children.
How do I see a specialist?
For non-urgent referrals
: when one of our doctors refers you to a specialist, please schedule your appointment with the specialist and then call our referral coordinator in our office within two business days of your appointment. Your referral will be available in two business days. Most referrals are completed electronically and submitted directly to the specialist's office. Please check with our office staff to determine if your insurance plan processes referrals electronically.
For urgent referrals
: when one of our doctors determines that you need an urgent referral, your referral will be initiated immediately. Please remain in our office while your referral is processed, then proceed to your specialist.
Are you accepting new patients?
Yes, we welcome new patients.
Do you accept my health insurance plan?
Cedar Brook Family Practice accepts most
plans. You are responsible for all deductibles, co-insurance, or other balances not paid by your insurance. Co-payments must be paid at the time of your office visit. If you have private insurance, please be prepared to pay for services rendered when you visit the office. We will provide you with a receipt to submit to your insurance company for reimbursement. For your convenience, we accept MasterCard®, Visa®, American Express®, personal checks, and cash.
When will I receive lab or test results?
You will receive a call right away with any lab results that require urgent attention. Other abnormal lab results will be addressed in a timely fashion. Normal values are usually not reported, however, you are welcome to call our office to request a copy of your results.
How do I obtain a prescription refill?
Please call our main office number. Allow one business day for all routine prescription refills. As it may take three to five days to obtain approval for prescriptions that require prior authorization from your insurance company, please plan your refills accordingly. Prescription refills for controlled substances such as pain medications are refilled Monday through Friday only durning an office visit.
: This website is intended to offer general information only. Nothing contained on this site, including third party content, should be considered a substitute for medical advice, diagnosis and/or treatment. Advocare does not assume liability or responsibility for any of the information contained on this website. Please consult your Advocare physician with more detailed questions and to receive specific diagnoses and recommendations.